Shipping Policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated by weight and location. This information will be displayed at checkout.
For orders over $35, we offer free shipping in the United States.
| Shipping option | Estimated delivery time | Price |
| USPS Priority Mail | 1 to 3 business days | Determined at checkout |
| USPS First-Class | 1 to 5 business days | Determined at checkout |
International Shipping
We offer international shipping to the following areas:
- Canada
- Asia
- Australia
- Europe
Shipping charges for your order will be calculated by weight and location. This information will be displayed at checkout.
| Shipping option | Estimated delivery time | Price |
| Priority Mail International | 6 to 10 business days | Determined at checkout |
| Priority Mail Express International | 3 to 5 business days | Determined at checkout |
| First-Class Package International Service | 1 to 4 weeks | Determined at checkout |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jemma Young Studios is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@jemmayoungstudios.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount, minus the shipping costs for the return.
To learn more visit our returns and refund policy page.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@jemmayoungstudios.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@jemmayoungstudios.com.